Northridge Auto Repair Technicians
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Chris Ong, 09/15/2025I have an old 2001 Toyota Highlander with an evap system problem. It failed the smog check. I found this shop after I searched the web. After speaking to Art on the phone I decided to bring my Toyota in. To make a long story short, I dropped my Toyota, the next day Art called me back to explain the fix and gave me a quote. I went ahead with the repair and a few days later I picked it up. I drove it for a couple of days but the leak was still there. It turned out there was another valve that had to be replaced. Art took care of it with no hassle. When I picked it up (on a Saturday) all the engine monitors were complete. Smog check also passed. I’m simply a very happy camper. Based on this experience I won’t hesitate becoming a return customer. :)
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